General Terms and Conditions
Sydney Heritage Fleet (SHF)

*ALL VESSELS
1. Smoking is strictly prohibited anywhere on board any of our heritage vessels.
2. Please dress for all weather and be aware that the weather can change during the course of the sail/cruise. A windproof jacket may be useful whatever the weather as it may be breezy and cold out on the harbour. Sharp-heeled shoes and/or stilettos are not be permitted on board our heritage vessels and guests will be asked to remove then before boarding.
3. Please note that due to the heritage nature of all our heritage vessels, they are unfortunately not wheelchair accessible.
4. Sydney Heritage Fleet accepts no responsibility for passengers’ property lost or damaged whilst on board. All passengers travel on board our vessels at their own risk.
5. Cancellation by SHF
Our heritage vessels will sail/cruise in most weather conditions and tickets will not be refunded due to rain. If, in the opinion of the vessel Master on the day/night of the sail/cruise, the wind and/or sea state is deemed unsuitable for the welfare, safety and comfort of passengers, the sail/cruise may be cancelled. Upon Sydney Heritage Fleet's cancellation of the sail/cruise, you will be entitled to book another date. If you reside outside greater Sydney or overseas and cannot book an alternative date a full refund will be given.
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**For Harman and Berrima motor vessels and Lady Hopetoun and Waratah Steam vessels ONLY
Cancellation by passengers
1. All passenger initiated cancellations must be made 7 business days prior to event date to obtain a refund.
2. No refunds will be issued if you cancel within 7 business days of the event date. Tickets are transferrable to another passenger at no extra cost provided the Sydney Heritage Fleet head office is notified not less than 48 hours before the departure date of the name change by phone 02 9298 3888 during business hours or by email info@shf.org.au.
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***New Year’s Eve cruises on James Craig, Lady Hopetoun and Waratah
1. All passenger initiated cancellations made prior to the 1st of November in the year of the event may obtain a refund. A 20% administration fee will be withheld for such refunds.
2. All passenger initiated cancellations made between 1 November and 15 December will not be refunded unless we are able to re-sell the tickets. A 20% administration fee will be charged.
3. All passenger initiated cancellations made on or after 16 December will not be refunded.
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****James Craig Ocean Sails including Boxing Day
If in the opinion of the Master of the ship the weather conditions are not suitable for an ocean sail the sail may take place within Sydney Harbour. No refunds will be made if this change occurs.
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*****Ocean sails including Boxing Day and harbour cruises including Australia Day
If in the opinion of the master of the ship the weather conditions are not suitable for a harbour sail you will be entitled to book another date. If you reside outside greater Sydney or overseas and cannot book an alternative date a full refund will be given.

• Sydney Maritime Museum Ltd trading as Sydney Heritage Fleet • ABN 70 000 519 246
• Tel 61 (0)2 9298 3888 • Fax 61 (0)2 9298 3839 • Wharf 7, 58 Pirrama Road, PYRMONT, 2009 • Web: www.shf.org.au • Email: info@shf.org.au
Sydney Heritage Fleet – a volunteer organisation since 1965 and proud winner of local, national and international awards.
Donations to the Fleet of $2 or more are tax deductible.