Terms & Conditions
ABOARD TALL SHIP JAMES CRAIG
1. Smoking is prohibited anywhere on board any of our heritage vessels.
2. Sharp-heeled shoes and/or stilettos are not permitted on board our heritage vessels and guests will be asked to remove them before boarding.
3. Please note that due to the heritage nature of all our heritage vessels, they are unfortunately not wheelchair accessible. Access to toilet's is by stairs to lower deck.
4. Sydney Heritage Fleet accepts no responsibility for passengers’ property lost or damaged whilst on board. All passengers travel on board our vessels at their own risk.
5. Cancellation by Sydney Heritage Fleet
Our heritage vessels will sail/cruise in most weather conditions and tickets will not be refunded due to rain. If, in the opinion of the vessel Master on the day/night of the sail/cruise, the wind and/or sea state is deemed unsuitable for the welfare, safety and comfort of passengers, the sail/cruise may be cancelled. Upon Sydney Heritage Fleet's cancellation of the sail/cruise, you will be entitled to book another date. If you reside outside greater Sydney or overseas and cannot book an alternative date a full refund will be given.
6. Cancellation by passengers
6.1. A 25% administration fee will be charged if passengers cancel after booking confirmed.
6.2. All passenger initiated cancellation must be made 14 business days prior to the event date to obtain a 75% refund or to book for future dates.
6.3. No refunds will be issued if the cancellation is received within 14 business days of the event date.
6.4. Communication of cancellation must be made by email to info@shf.org.au
HERITAGE STEAMERS AND HERITAGE MOTOR LAUNCHES CRUISES
1. Smoking is prohibited anywhere on board any of our heritage vessels.
2. Sharp-heeled shoes and/or stilettos are not permitted on board our heritage vessels and guests will be asked to remove them before boarding.
3. Please note that due to the heritage nature of all our heritage vessels, they are unfortunately not wheelchair accessible. Access to toilet's is by stairs to lower deck.
4. Sydney Heritage Fleet accepts no responsibility for passengers’ property lost or damaged whilst on board. All passengers travel on board our vessels at their own risk.
5. Cancellation by Sydney Heritage Fleet
Our heritage vessels will sail/cruise in most weather conditions and tickets will not be refunded due to rain. If, in the opinion of the vessel Master on the day/night of the sail/cruise, the wind and/or sea state is deemed unsuitable for the welfare, safety and comfort of passengers, the sail/cruise may be cancelled. Upon Sydney Heritage Fleet's cancellation of the sail/cruise, you will be entitled to book another date. If you reside outside greater Sydney or overseas and cannot book an alternative date a full refund will be given.
6. Cancellation by passengers
6.1. All passenger initiated cancellation must be made more than 7 business days prior to the cruise date to obtain a refund or to book for future dates.
6.2. No refunds will be issued if the cancellation is received less than 7 business days of the cruise date.
6.3. Tickets are transferrable to another passenger at no extra cost if is notified by email not less than 72 hours before the cruise date.
6.4. Communication of any cancellation must be made by email to info@shf.org.au
https://shf.org.au/terms-and-conditions
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• Sydney Maritime Museum Ltd trading as Sydney Heritage Fleet • ABN 70 000 519 246
• Tel 61 2 9298 3888 • Fax 61 2 9298 3839 • Wharf 7, 58 Pirrama Road, PYRMONT, 2009 • Web: www.shf.org.au • Email: info@shf.org.au
Sydney Heritage Fleet – a volunteer organisation since 1965 and proud winner of local, national and international awards.
Donations to the Fleet of $2 or more are tax deductible.