General Terms and Conditions
Sydney Heritage Fleet


1. Smoking is strictly prohibited anywhere on board any of our heritage vessels.
2. Please dress for all weather conditions and be aware that the weather can change during the course of the sail/cruise. A windproof jacket is useful whatever the weather as it may be breezy and cold out on the harbour. Sharp-heeled shoes and/or stilettos are not be permitted on board our heritage vessels and guests will be asked to remove them before boarding.
3. Please note that due to the heritage nature of all our historic vessels, they are unfortunately not wheelchair accessible.
4. Sydney Heritage Fleet accepts no responsibility for passengers’ property lost or damaged whilst on board. All passengers travel on board our vessels at their own risk.
Cancellation Policy
5. Our heritage vessels will sail/cruise in most weather conditions and tickets will not be refunded due to rain.
6. If, in the opinion of the Master on the day/night of the cruise, the wind and/or sea state is deemed unsuitable for the welfare, safety and comfort of passengers, the harbor or ocean cruise may be cancelled. In the event of such cancellation by us, an alternative event and partial refund may be offered. If no alternative event is agreed to, a full refund will be offered.


A. PUBLIC TICKETED HARBOUR CRUISES (on all vessels)
1. All passenger initiated cancellations must be made 7 business days prior to event date to obtain a refund. A 10% administration fee will be withheld for such refunds.
2. No refunds will be issued if you cancel within 7 business days of the event date, however tickets are transferrable to another passenger at no extra cost provided the Sydney Heritage Fleet head office is notified of the name change by phone 02 9298 3888 during business hours or by email info@shf.org.au.


B. PUBLIC TICKETED OCEAN CRUISES (incl. A Day at Sea and Boxing Day Cruises on James Craig)
1. All passenger initiated cancellations must be made 14 business days prior to of the event date to obtain a refund. A 10% administration fee will be withheld for such refunds.
2. No refunds will be issued if you cancel within 14 business days of the event date, however tickets are transferrable to another passenger at no extra cost provided the Sydney Heritage Fleet head office is notified of the name change by phone 02 9298 3888 during business hours or by email info@shf.org.au.


C. PUBLIC TICKETED SPECIAL EVENT CRUISES (New Year’s Eve)
1. All passenger initiated cancellations made prior to the 1st of December in the year of the event may obtain a refund. A 10% administration fee will be withheld for such refunds.
2. All passenger initiated cancellations made between the 1st and the 15th of December in the year of the event may obtain a refund. A 50% cancellation fee will be withheld for such refunds.
3. All passenger initiated cancellations made between the 16th and the 31st of December in the year of the event will not receive a refund. However, tickets are transferable to another passenger at no extra cost provided the Sydney Heritage Fleet head office is notified of the name change(s) by phone 02 9298 3888 during business hours or by email info@shf.org.au no later than 4pm on the 30th December in the year of the event.
4. If, in the opinion of the Master on the day/night of the cruise, the wind and/or sea state is deemed unsuitable for the welfare, safety and comfort of passengers, the special event cruise may be cancelled or modified. In the event of such cancellation by us, an alternative event and partial refund may be offered. If no alternative event is agreed to, a full refund will be offered.


• Sydney Maritime Museum Ltd trading as Sydney Heritage Fleet • ABN 70 000 519 246
• Tel 61 (0)2 9298 3888 • Fax 61 (0)2 9298 3839 • Wharf 7, 58 Pirrama Road, PYRMONT, 2009 • Web: www.shf.org.au • Email: info@shf.org.au
Sydney Heritage Fleet – a volunteer organisation since 1965 and proud winner of local, national and international awards.
Donations to the Fleet of $2 or more are tax deductible.